We’ve been keeping track of known issues that users have submitted. If you are experiencing issues and you need help tracking where the issue originates, check out Debugging eduTrac SIS.
Issues that have been made known to us by other users are listed below.
During installation, after the database tables are installed, the page then goes blank.
Parse error: syntax error, unexpected ‘[‘.
After installation, the site is in offline mode.
404 Not Found
After installation, I keep getting 404 Not Found error messages.
Your Account is Deactivated
If you get the message “Your Account is Deactivated” when trying to log in, here are a few things to check.
- Is the person a staff/faculty member? Does he/she have an active staff record?
- Is the person a student? Does he/she have an active student record?
If you can’t install eduTrac SIS because you get the following error message, that means you are using an older version of PHP which does not support namespaces. You need to make sure that your server meets the following requirements.