[Resolved] Installation Problem

[Joshua Parker]

Oh, yes. I forgot about that one. I did help someone a while back by commenting out that line, run the installation, and then undo the change. I will have a look into seeing what causes that.

Joshua Parker
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[Kathya Hart]

hi

Finally i can install the r6.2.9.

On my comparison between  version 6.2.6 y 6.2.9 i got some changes  in core-funtions in function benchmark_init(), where the problem was.

I replaced it with the 6.2.6 release. then i can install

I will be reviewing all the funtionalities to know if this have other effects.

thanks

 

[Joshua Parker]

Ok, so after the comparison, the only thing that might be an issue (I don’t know why it would) is the change that was made to app/routers.php. If you want to test it, replace the routers.php file in r6.2.9 with the one from r6.2.6. Otherwise, since you moved servers, their could be some module missing on the new server.

Joshua Parker
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[Joshua Parker]

Can you install 6.2.6 and then manually upgrade to 6.2.9? Is your current server running PHP 5.4.x?

I am currently running a comparison between r6.2.6 and r6.2.9 to see if there is some change that could be affecting your issue.

Joshua Parker
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[Kathya Hart]

Hi,

 

I am verifiyng all your recomendations but the problem continues. I install until 6.2.6  version  in the hosting and all is working well.

Now i’m trying to install 6.2.9 in the same hosting and is not working.

May be some changes with the new version can affect.

we review all about apache server .

I need help

 

[Joshua Parker]

Thanks @Teja for taking initiative. Not all server setups are the same, unfortunately. I would say permissions is probably the number one culprit when you get a white screen. get_option has been mentioned many times in the forums, but this error does not halt installation.

Since you are using hostgator, is it safe to assume that you are going to be using cPanel? Someone else in this forum is having issues as well, and I think it has to do with the way cPanel is setup on their account. Not saying you will have the same sort of issues, but just wanted to put that out there.

Joshua Parker
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[Teja Majety]

Hi,

I am not sure why the error is pointing out “benchmark” function(app/functions/core-function.php 187 line). Until you get proper support, there are some other things you can check.

1.  Before installing in your home folder, you can set the folder permissions to apache. Sometimes the system(apache) will have the hard time to create/edit something without the proper permissions. So before/after moving the core files to your public_html folder type this command.
2. sudo chown -R apache /var/www/html
3. I had the hard time installing from the command line. During installation, the system supposed to create databases.  But for some reason, they failed to do so. check through PHPMyAdmin for your databases. If there is no database with the name that you have given during installation, then it may be an issue regarding permissions/creating database. you can just create a database before installing and give the same name during installation. This could solve the issue.
4. Check if you have the file config.php in your core folder, open it and see if there any details that you have given during installation. “Ex: define(‘ DB_HOST’, ‘your database name’);” if not try to install it again.
5. Just check in case if you have proper file and folder permissions to your directory. Make sure that .htaccess and all eduTrac SIS PHP files are set to 644 and all eduTrac SIS directories are set to 755 and see if that may fix the issue. If you have access to command line, use the following to set the directory and file permissions. Make sure to change the directory to your server’s directory path.
   `find /var/www/htdocs -type d -exec chmod 755 {} \;
   find /var/www/htdocs -type f -exec chmod 644 {} \;
6. you can follow this post, to find some solutions. https://www.edutracsis.com/forums/topic/error-after-installation/#post-2805

• This reply was modified 6 years, 8 months ago by Teja Majety.

[Kathya Hart]

I am receiving this error message when i try to access the  directory for edutrac  from my browser

I dont do anything, could you help me please

 

Fatal error: Call to undefined function get_option() in /home2/c0f8d0g1/public_html/edutrac/app/functions/core-function.php on line 187

• This reply was modified 6 years, 8 months ago by Kathya Hart.

[Kathya Hart]

With the debbuging setting on th emessage is

Fatal error: Call to undefined function get_option() in /home2/c0f8d0g1/public_html/edutrac/app/functions/core-function.php on line 187

• This reply was modified 6 years, 8 months ago by Kathya Hart.

[Kathya Hart]

I am trying to install the last version in a new hosting with hostgator  but i cant install it.

when i transfer the files and i try to run install  then i get a error message HTTP ERROR 500 the hosting’s  support  team  review and told me that in my coding .

could you  help me please.